Privacy Policy & User Agreement

This Privacy Policy (hereinafter — the “Policy”) is intended to inform the users of the sherp.ca website (hereinafter — the “Website”) on how we use their personal data.

If you have any questions or comments, contact us at marketing@sherp.ca.

HOW WE USE YOUR DATA
1. Personal data that is processed under this Policy is provided by the users and their browsers.

2. This Policy applies to all personal data that we receive as a result of user interaction with our Website. For example, submitting a request, purchasing our products, etc. When customers leave their data via email or a contact form, we store the provided information so that we can contact them later.

3. We delete or restrict access to such data as soon as it becomes irrelevant.

4. We use the received data for the following purposes:

feedback upon the request for our products;
process status notification;
Website management and improvement;
Website content customization;
providing effective customer and technical support related to the use of the Website;
providing special offers, prices and other information.

5. We use only general statistical data to analyse the behaviour and preferences of the Website users. This contributes to the improvement of our services and offers to provide quick customer support, improve the Website’s design and content. We do not use your personal data for such purposes.

6. We do not transfer your personal data to third parties, unless such transfer is a requirement of the existing legislation of USA. Personal data may be provided exclusively to law enforcement or government authorities in cases where it is required by law.

7. Only authorized employees have access to your personal data. They are committed to secrecy in writing and comply with the requirements of the current legislation of USA related to the protection of personal data and its privacy.

8. If you use our Website for informational purposes only, then we collect the personal data that is transmitted to our server by your browser:

IP address;
date and time of the request;
greenwich Mean Time Difference (GMT);
request content (page);
access status/HTTP status code;
amount of transmitted data;
notification of whether the search was successful;
notification of why the request failed;
the website of the request;
browser;
operating system;
screen resolution;
browser plugins (JavaScript, Flash Player, Java, Silverlight, Adobe Acrobat Reader);
language and browser version.

9. This Website may contain links to other websites (for informational purposes only). We must inform you that this Policy does not apply to such websites. Therefore, it is recommended that you review the Privacy Policy and Use of Personal Data of each website you interact with.